Changelog

We’re excited to introduce several powerful enhancements and brand-new features to elevate your FitnessForce experience:

🌟 New Features:

• Website Widgets: (read more)

  • Effortlessly capture leads and class bookings directly from your website.

  • Embed or use standalone with customizable themes to match your branding.

• Central Inbox: (read more)

  • Unified omnichannel inbox managing all client interactions.

  • Supports full two-way communication via WhatsApp, email, and SMS.

  • Now accessible even for tenants in pre-sales status.

⚙️ Enhancements:

• Full Two-way Communication:

  • Engage seamlessly with clients through WhatsApp, email, and SMS.

• Enhanced Trial Management:

  • Assign multiple trials to clients, useful for extending trials in special circumstances.

  • Choose between session-based trials (ideal for studios) or day-based trials (popular with gyms).

  • Improved trial booking flow for quicker, simpler client enrolment.

• WhatsApp Session Indicator:

  • Clear Red/Green dot indicators showing WhatsApp customer service session status.

  • Freeform WhatsApp chat within active service sessions, without additional charges from Meta.

Enhance your website with powerful, customisable widgets designed to seamlessly capture leads and streamline class bookings.

🚀 Key Features:

• Two Powerful Widgets:

  • Lead Capture Widget: Easily collect prospect information.

  • Class Booking Widget: Allow clients to book classes directly from your website.

• Flexible Login Options:

  • Clients log in effortlessly using their email or phone number with OTP—no passwords required!

• Fully Customizable:

  • Adjust widget colors and styles to perfectly match your website's branding and theme.

• Versatile Deployment:

  • Embed directly onto your site or use as a standalone widget with a unique URL, ideal for offline events and promotions.

• Single or Multi-location Setup:

  • Deploy a separate widget per location for microsites, or use a unified widget featuring a dropdown for location selection.

• Advanced Lead Form Customization:

  • Set default values or allow overrides. For example, automatically assign leads to specific representatives or sources—ideal for tracking offline events where each staff member can have their personalized lead capture form.

• Easy Integration:

  • Quickly embed on any platform including Wix, Squarespace, WordPress, or custom-developed websites with just a couple of lines of code.

Simplify lead management and class bookings with intuitive, customizable widgets designed to boost your engagement and streamline operations.

Introducing the all-new Central Inbox—one unified space for managing all communications with your clients, prospects, and ex-members.

Key Features:

• Unified Communications:

  • Initiate and track email conversations seamlessly.

  • Receive and manage all incoming replies in one place.

• Multi-Channel Conversations:

  • Engage directly via Text¹ or WhatsApp².

  • Real-time chat interface simplifies interactions.

• Flexible Messaging Options:

  • Choose between pre-approved brand templates or craft personalized messages based on user permissions.

• WhatsApp Service Indicator:

  • Easily identify WhatsApp service availability with a clear status indicator:

    • 🟢 Green Dot: Within customer service hours.

    • 🔴 Red Dot: Outside customer service hours.

Simplify your communications and enhance your client interactions with the powerful, intuitive Central Inbox.

¹ Two-way Text messaging availability based on regional support.

² WhatsApp integration subject to account verification and other Meta requirements being met.

🚀 Major Update Highlights:

• UFP 2.0 UI Refresh

  Experience our redesigned interface—cleaner, faster, and easier to navigate.

• Simplified Login

  Quickly log into your FitnessForce account using:

  • Google

  • Microsoft

  • Apple ID

• Customizable Themes

  Personalize your experience with:

  • 5 new theme colors

  • Light, Dark, or Auto (System) modes

• Improved Omnisearch

  Instantly find results within your branch, plus easily view matches from other branches within your brand.

• Upgraded Prospect Creation Flow

  Efficiently manage prospects with streamlined options:

  • Walk-in Tours

  • Walk-in Trials

  • Immediate Walk-in Conversions

Enhanced Prospect Creation: Email or Mobile 📱 OR 📧

Previously, creating a prospect required an email address, while a mobile number was optional. Now, you have the flexibility to create a prospect using either an email address 📧 or a mobile number 📱. During sign-up, if either detail is missing, you'll be prompted to provide it before completing the sign-up process. 🚀Improvement

🖥️📩 New UI for Overview and Activity Tabs

This update introduces a refreshed UI for the Overview and Activity tabs, providing a clearer distinction between incoming and outgoing messages and task outcome. No information has been removed—only the design has been updated for clarity.

• 💬 Incoming messages from clients (left-aligned in blue).

• ✉️ Outgoing messages (SMS, email, WhatsApp) from the software (right-aligned in grey).

• 📝 Task outcomes (right-aligned with a grey border). 🚀Improvement

Subscription Sign-Up Source Tags on Client Profile

In the Subscription tab of the client profile, we've added tags to clearly indicate the sign-up source. This update specifies whether the client signed up through the Member App/Portal or the Online Portal.

New Tags Include:

• 🔖 Signed Up via Member App/Portal

• 🔖 Signed Up via Online Portal

Additionally, we’ve introduced a new 'Signed up via' column in the New Joiner Report to display this information for easy tracking and reporting. 🚀Improvement

🔄 Client Profile Update: "Prospect Home Club" Renamed and Enhanced

In the Client Profile's Basic Info block, the "Prospect Home Club" has been updated to display the recently created center name. Previously, it only showed the original center name where the profile was first created and did not reflect the latest center where a repeat inquiry was made. Although the data was correctly shown in the latest center, the center's name was not visible in the client profile. This has now been fixed to improve the user experience. Additionally, "Prospect Home Club" has been renamed to "Current Prospect Home Club" for better clarity. 🚀Improvement

Membership Expiry Report Update

The issue with upgraded members appearing in the Membership Expiry Report has been fixed. Now, only the correct data will be shown, ensuring accurate and streamlined reporting. ✨Fix

WhatsApp Sending Error Fixed

The error while sending WhatsAppfrom the member's profile has now been fixed ✨Fix

Mass Client Rep Change Issue Fixed

The issue preventing mass client representative changes in certain scenarios has now been resolved. ✨Fix

Refund PDF Issue Resolved

The issue preventing the opening and downloading of refund PDFs has now been fixed. ✨Fix

Membership Expiry Report Update

The issue where a membership duration of 1 day showed as zero in the report has now been fixed ✨Fix

Sales By Service Category Report Export Issue Fixed

The issue preventing data export when All Centres is selected with a large data set has been optimized and is now fixed ✨Fix

Sign-Up Issue on Online Purchase Portal

The issue preventing users from completing sign-ups via the online purchase portal has been fixed. You can now complete the sign-up process. ✨Fix

Unable to Complete Transfer Request

Clients were unable to approve transfer requests for in-club transfers, preventing the completion of the transfer process, is now fixed ✨Fix

👥Bulk Task Reassignment

You can now reassign tasks in bulk from the Task List page. The Admin role will have the right to change assignments, while the Staff role will need the Client Profile Admin claim to to make changes.🚀New Feature

🗑️ Bulk Task Deletion
You can now delete tasks in bulk from the Task List page. Admins will have the authority to manage task deletions, while Staff will need the Client Profile Admin claim to make changes. 🚀New Feature

📅 Task List Default View Updated
The default view on the Task List page is now set to "Due Today", replacing the previous default view of "All Tasks" 🚀Improvement

Intorudcing new reports that will help you stay on top of all your communications! 🎉Introducing

📩 Email Transactions
Monitor your email interactions with full visibility of message content, delivery status, and recipient details. Stay informed about every sent email.

📱 SMS Transactions
Track every SMS message with ease! View delivery reports, statuses, and sender-recipient details in a comprehensive report.

💬 WhatsApp Transactions
Keep an eye on all your WhatsApp messages—whether delivered, failed, or pending. Access full message logs for all your campaigns.

With these dedicated reports, you can now get a clear view of all transactions by channel, helping you streamline communication efforts and improve engagement with your customers.

#NewReports | #TransactionReports | #SMSReports | #EmailReports | #WhatsAppReports | #CustomerEngagement | #Efficiency | #UFPCRM