Client at Risk

Client at risk report is still empty and not giving list of clients at risk

Should restrict purchase of paid trial packages to once only

⁠is if the client buys a trial package the policy that we have is they can only buy the Trial package once and they will proceed with a regular package. Is this app automatically stop if the clients buys again the trial pack since she bought it the first time.

Redirect to Custom URL

Upon purchasing membership, there must be a feature to redirect them from the EzyPay payment portal to another URL in order to have custom UI for the “Purchase successful” event.

Freezing via the App

As you know freezing via App is our priority because lots of clients asking to freeze their subscription and we don’t have time to do it for them in short time.

Invoice Currency

It is showing LBP while we need it USD

Task Tab

When there’s a prospect is having 50+ on going tasks. Having to edit our branch’s task. We cannot see our own tasks as there are 49+ we cannot see our tasks in order to edit or close that task.

Balance Billing Issue

We are Facing balance billing issue. we are not able to make balance bill. Please Resolve this issue asap. Thanks

Disabling of screenshots for the gate access QR code

I am writing to request the implementation of a critical security feature in the Fitness Force mobile application — specifically, the disabling of screenshots for the gate access QR code. This request is driven by the need to strengthen access control and prevent unauthorized individuals from capturing or sharing the gym access QR code. While the QR code is set to expire after 10 minutes, we have observed that users can take screenshots and reuse or distribute them, allowing for multiple unauthorized entries. This undermines the integrity of our access system and poses a significant security risk to our facility. This vulnerability is currently a showstopper for our project implementation, and resolving it is essential for moving forward. We kindly urge your team to prioritize this enhancement to ensure secure and controlled access to the gym. We appreciate your prompt attention to this matter and look forward to your response regards.

Client at Risk

Client at risk is not showing anything in the report.

Email Address

Kindly I don’t want email address to be mandatory for members.

Temaplete Access Restriction For Staff POS

Hi Support Team as we have discused with Ms Sana in last meeting that we want some sales staff to restrict access of POS to avoid making client memebrships or any payemnt inFF system becasue they did wrong entry many times therefore we assign they other temaplte like(GG rep abha) with some restriction any those staff who has this temaplte their POS option restriced theri profile its Great but the issue is Their sold membrhsip when brnach manager or any other staff sho has POS accees during enter cannot file the sale perosn name in saleperosn list kinldy resolve this issue so we can restrcit out some staff entring POS payment in system to avoid errors i attached screenshot for the test user which template assign (GGrep abha )for restriction of POS but his name not apreaing in sale person list

Differentiate Booked vs Waitlisted Clients on Kiosk App Check-in Screen

Currently, the Kiosk App displays all clients (both booked and waitlisted) under a single ‘All’ list on the check-in screen, without any visible differentiation. This creates confusion for front desk staff and instructors managing class attendance, as they cannot identify which clients have confirmed bookings versus those on the waitlist. Suggested Improvement: Introduce a clear visual indicator or a segmented view within the check-in list to distinguish: Booked Clients Waitlisted Clients Alternatively, add a filter option alongside ‘All’, ‘Checked In’, and ‘Pending’ to view ‘Booked Only’ and ‘Waitlisted Only’ lists.

Ability to have mandate amount to be x percentage higher than plan amount

Tenant setting % could be configured and all mandate request can bump up the mandate amount by the setting %

Member App - Ability to transfer to another branch

Description: Members with single-club access memberships often need to transfer their membership to another club due to relocation or changing preferences. While the backend currently allows manual membership transfers across clubs, this capability is not available to members within the mobile app. Feature Requirement: Allow members to initiate a request to transfer their active membership from one club to another directly through the mobile app. Display current home club to the member Provide option to request transfer to another available location Allow clubs to approve or auto-approve transfers (configurable) Notify member and staff on status

Invite / Refer a friend

- The members can invite/refer a friend to visit the club for a day or 3, free! - Meaning members would be able to share a link with their friends through the app, the friend will have to register to get a access for the days we configure/allow.

good

Partial Freeze Option in Recurring Membership

Currently, we have the option to freeze recurring memberships, but it applies only to a full billing cycle. We’d like to request an enhancement that allows freezing for a shorter duration, such as 1 or 2 weeks, based on member requirements.

Photo sync

Hi, I suggest syncing photos from Fitness Force to Biostar.

Check-in Feature Enhancement (Club hub Replacement)

Check-In feature and report enhancements below: Filter for Non-Home Club Profiles: Request to include a filter to easily identify profiles that do not belong to the current club. Guest & Total Visit Count: Similar to ClubHub, the request is to show both guest and total visit numbers at the bottom of the report. All Clubs Selection Option - Check-in Report: Add an "All Clubs" selection in the Check-In report for centralized access across clubs. Time-Based Filtering: Include filters to narrow down check-ins by time in both the Check-In report and the "Today's Check-In" tab.

Recurring Subscription Report For Drop-offs / Cancelled Members

Recurring Subscription Report - To map data for members dropping off from recurring memberships in consecutive months for analysis. List of recurring members Monthly occurrence of each membership Count of occurrences per member