Understanding the FitnessForce Platform Overview

Overview

Getting started with FitnessForce begins with understanding how the platform is structured and the philosophy behind it. This foundation is crucial for successful implementation across your gym locations. FitnessForce operates on a “one company, one member” principle that simplifies member management while providing powerful capabilities for multi-location operations. Understanding this structure will help you map your organization effectively and identify the key stakeholders needed for a smooth implementation.

Prerequisites

Before diving into the platform structure, ensure you have:

  • Basic understanding of your organization’s current structure

  • List of your gym locations (current and planned)

  • Key stakeholder contact information

  • Understanding of your expansion plans (if any)

Key Concepts

One Company, One Member Philosophy: Each member has a single profile across all your locations. When a member travels between your gyms, their entire history, memberships, and preferences follow them automatically.

Company Hierarchy: The organizational structure flows from Company → Region/Group → Location, providing flexibility for various business models.

Location Groups: Multi-club operators can be organized into groups, making it easier to manage franchisees who own multiple locations.

Global Reciprocity: Members can access any location within your network, with their profile and history available everywhere.

Step-by-Step Instructions

Step 1: Understanding the Company Structure

  • FitnessForce sets up your organization with a parent company at the top level

  • This company serves as the umbrella for all your locations

  • All data, members, and settings flow from this central point

  • Expected outcome: Clear understanding of your top-level entity

Step 2: Setting Up Your Location Hierarchy

  • Under your main company, you can organize locations by region or country

  • For example: Your Company → India → Delhi Location

  • Each location maintains its own settings while inheriting company-wide standards

  • Expected outcome: Mapped organizational structure matching your business model

Step 3: Implementing the One Member System

  • Members created at any location belong to the entire company

  • When “Hadi” joins in Delhi and later visits Bangalore, he uses the same profile

  • All membership history, purchases, and preferences are maintained

  • Expected outcome: Unified member database across all locations

Step 4: Managing Multi-Location Capabilities

  • Franchisees with multiple locations can be grouped together

  • Each group can have customized access and permissions

  • Reports can be run at company, group, or individual location level

  • Expected outcome: Efficient management structure for multi-club operators

Common Questions

Q: What happens when a member moves from one city to another?
A: The member keeps their single profile. When they walk into your Bangalore location after moving from Delhi, staff can pull up their complete history, see their previous memberships, and help them continue their fitness journey seamlessly.

Q: Can we expand internationally with this structure?
A: Yes! The platform supports multiple countries, currencies, and time zones under one company umbrella. You could have locations in India, Australia, and Saudi Arabia all connected while maintaining local compliance and settings.

Q: How do permissions work in this hierarchy?
A: Permissions follow the hierarchy. A franchisee can manage their own staff and settings but cannot modify anything above their level. Corporate admins have full visibility and control across all locations.

Q: What if we want different branding for different regions?
A: While maintaining one company structure, you can customize communications, branding elements, and even WhatsApp sender names at the location or regional level.

Q: How does this help with reporting?
A: You get unified reporting across your entire organization. Run reports for a single location, a group of locations, a region, or your entire company from one dashboard.

Best Practices

  • Start with a clear organizational chart before implementation

  • Designate primary admins at each level early in the process

  • Plan your location naming convention (e.g., “YourBrand-CityName”) for consistency

  • Consider future expansion when setting up your initial structure

  • Use location groups to organize multi-club franchisees effectively

Related Resources

  • Setting Up Your First Location

  • Managing Staff Permissions Across Locations

  • Member Management Best Practices

Next Steps

Now that you understand the platform structure, your next steps are:

  1. Map out your current organizational structure

  2. Identify your primary admin for each level

  3. Prepare location information for setup

  4. Schedule staff training on the one member philosophy

Need Additional Help?

Contact our support team for assistance with platform setup and configuration. We’re here to ensure your FitnessForce implementation aligns perfectly with your business needs.